A box flaw is not considered a true defect as long as the POP! Figure itself is unaffected. While we wish everyone could receive a pristine box, it isn’t always the case. These variations can include slight creases or scuff marks on the packaging. As a result, minor variations occur during the manufacturing process. Collectibles: Funko - If you are attempting to exchange or return a Funko POP! Figure, here are some things you need to know. Makeup, Candy, Consumable Products, Blind Bags/Mystery Items, Masks, Hair Accessories, Gift Cards, Swimwear, and Comic Books. We DO NOT accept returns on the following items: You will not be reimbursed for your original or return postage. Depending on the bank’s policy it can take up to 10 business days to see the credit on your account. We'll process your refund/credit as soon as we receive your returned merchandise in our warehouse. A Pink a la Mode E-Gift Card is not redeemable for cash. Once your return has been received please allow 2-7 business days for processing and 3-7 business days to receive your credit.Customer is responsible for all return shipping charges unless item is damaged/defective.Orders containing 3 or more of the same item are considered "bulk" orders and are non-refundable.Return products in excess of $200.00 are subject to a 15% restocking fee.The item will be returned to you at your cost. No returns or exchanges will be accepted if the merchandise has been used or worn, smells of perfume, smoke, pets, is covered in pet hair or we see any visible blemishes, then your return will be denied. Merchandise must be returned NEW, in its original condition at the time of purchase, in the original unopened packaging with original tags and tickets attached.We will not be able to process your return without it and we will need this form to be included with the return package as well. Please do not send back an item without first being sent the Return Authorization Form. To initiate a return, please email We will then reply to you with a Return Authorization Form. If you are not happy, we will gladly accept returns within 30 days of the shipping date, unless otherwise stated herein. Our top priority is to make sure you are happy with your purchase. An additional fee may be requested due to the size and weight of order.All orders ship from warehouses in Walnut, California and New York.If you use a freight forwarding company, your order will be cancelled. We DO NOT ship to Freight Forward Businesses or Individuals. In these cases, the shipping time frames are stated in the description.
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